SHIPPING & RETURNS

DELIVERY LOCATIONS

We ship nationwide throughout New Zealand via CourierPost, and internationally via New Zealand Post or FedEx. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.

 

DELIVERY COST

Shipping rates are charged at $6 domestically within New Zealand and $15 for all overseas orders. 

Free Shipping will be automatically applied to online orders that exceed NZD $200.00.

 

CONSOLIDATING YOUR CLOTHING WITH A STRATIS MEMBRANE OR SAIL

We are more than happy to consolidate your clothing with your sail order, please ensure that when you check out you are purchasing 'On Account' and in the notes you include the Doyle Sails New Zealand job number that you would like your clothing included with. ie: Please ship my clothing with order # 64589. We will ensure that your clothing is with this package. 

 

DELIVERY TIMES

If your order is placed before 12pm NZST then it will be shipped the same day. All orders within the North Island of New Zealand are an overnight service, with deliveries to the South Island a 2-3 day service. 

We make every effort to communicate whether or not an item is out of stock or if it has a pre order delivery date. Should you place an order for an item that is on order, we will remain in communication with you in regards to the estimated arrival date of the product. 

Delivery times on all International orders vary depending on the country and service selected. All shipments are sent with either New Zealand Post or FedEx. 

Orders not paid or confirmed within 3 days of placing the order will cancelled. Note, this does not apply to 'On Account' transactions. 

You will be notified of shipping via a shipping confirmation email.

 

TRACKING

Your unique tracking number will be emailed to you with your shipping confirmation.

 

INTERNATIONAL SHIPPING POLICY

Prices shown are in NZD and do not reflect local currency conversion, nor do they include additional charges associated with importing from a foreign country which are the responsibility of the purchaser. Your package maybe subject to local customs, duty or brokerage charges. The purchaser is responsible for these charges as they are determined by your local customs office.

We cannot mark international orders as a “gift” or alter the value of your order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. 

For more information on customs and duties charges, please contact your local customs office.

Standard delivery is approximately 7 working days.

 

RETURNS INFORMATION

At Doyle Sails we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabeled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. Doyle Sails is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.

Orders can be returned to:

Doyle Sails New Zealand

320 Rosebank Road

Avondale, Auckland 1026

New Zealand

If you have any other questions about returns please feel free to email:

emma.hendy@doylesails.co.nz

 

INTERNATIONAL RETURNS

If you are not satisfied with your purchase, please contact emma.hendy@doylesails.co.nz before returning the item(s) for an exchange or credit.

Please note: Under no circumstances will Doyle Sails contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).